Arrival Time
For first-time visitors, please plan to arrive 5-10 minutes earlyfor your class. This allows us to check you in and ensure you're ready to start with the group. We kindly ask that you arrive early, as we do not allow late entries for the comfort and safety of all participants. If you miss the class start time, it will be treated as a late cancellation, and you'll lose your class credit. Everyone else there is a 5-minute grace period. Doors open 15 minutes before class starts.
Class Entry
To maintain a safe and focused environment, the doors may be locked 5 minutes after class begins. If the door is unlocked, (as long as it's not 1st class) you're welcome to join, but please be mindful of the class in progress and avoid knocking or causing any disruptions. After the 5-minute cutoff, any no-shows will result in your spot being given to someone on the waiting list, and the class will be considered a late cancellation.
Dress Code
Grip socks are required for all classes for your safety and comfort. We also recommend bringing a towel, as some classes can get quite intense. Both grip socks and towels are available for purchase at the studio.
Parking
Please use street parking only as the back alley parking lot is off-limits, and vehicles parked there may be towed.
Age Requirements
Our studio is open to individuals 18 and up to work out and no one under 15 is permitted inside the studio.
Pets
For the safety and comfort of all our guests, we do not allow pets, including emotional support animals, in the studio. Only service animals are permitted and must remain"four on the floor "and service vest on during class.
Valid paperwork must be submitted in writing to the studio when booking.
First-Time Visitors
All first-time attendees must pre-register for their first class. Unfortunately, we do not allow drop-ins for first-time guests.
Cancellation Policy
We understand life happens! Please note our cancellation policy:
- Late cancellations must be made at least 12 hours before your scheduled class.
- For monthly contract members, a $20 late cancel fee applies. A no-show or no cancellation will incur a $30 fee.
- If you're using a class pack, a late cancel will result in the loss of your class credit. You may purchase a new class for a $20 late cancel fee if you'd like to rebook. Please reach out to us by email to arrange this.
ClassPass Members: Please note that we are unable to make any changes to your ClassPass bookings. All cancellations, reschedules, and adjustments must be made directly through ClassPass, and their associated fees are all through them.
Health & Safety
If you have any pre-existing injuries or health conditions, please notify the instructor before class begins. We have a simple modification system in place to ensure everyone can participate safely. We kindly ask that all modifications be made from the same position as the rest of the class to maintain uniformity and safety. No exceptions can be made.
Contracts
For our contract members, the contract length is the minimum commitment period. If you wish to cancel,after mini commitment is met please do so at least 5 days before your next billing date via email. After the minimum contract period ends, it will automatically convert to a month-to-month agreement at the same rate until you decide to cancel.
Booking & Managing Your Account
We recommend downloading our Lagree Pulse App (available on Apple and Android) to easily manage your bookings, cancellations, and account details.
All class packs have a 3-month expiration date from purchase.
If you have any questions or need assistance, feel free to reach out to us at support@lagreepulse.com. Please note that we are no longer reachable by phone.