Guest Experience Member
Reports To: Studio Manager
Employment Type: Part-Time (Minimum 12 hours per week)
Qualifications
- Familiarity with Mariana Tek software is an asset.
- Previous leadership experience is an advantage.
- Exceptional customer service and interpersonal skills required.
- Must be detail-oriented, organized, and proactive.
- Strong communication skills and ability to collaborate with team members, clients, and management.
- Comfortable lifting or moving items up to 50 lbs.
Primary Responsibilities
- Welcome clients with a positive, friendly attitude, creating a warm and inviting atmosphere.
- Provide exceptional customer service and hospitality to both current and prospective clients.
- Communicate class options, pricing, and membership details to potential clients.
- Conduct Megaformer machine demonstrations for new clients.
- Lead new clients on studio tours, showcasing the Lagree West experience.
- Collaborate with instructors to ensure a smooth check-in and class transition for clients.
- Develop thorough knowledge of the Mariana Tek booking system.
- Support day-to-day studio operations as directed by studio management.
- Respond to studio emails promptly; escalate concerns to the Studio Lead when needed.
- Maintain understanding of Lagree West products, policies, and retail procedures.
- Perform routine maintenance on Megaformer machines.
- Keep the studio clean and organized between classes to ensure a premium client experience.
- Assist with monthly retail inventory checks.
- Carry out studio opening and/or closing procedures.
- Take on additional duties as needed to support studio operations.
Work Requirements
- Must be available for at least 12 hours per week (2–3 shifts).
- Flexible availability including early mornings, evenings, weekends, and some holidays.
- Year-round availability expected.